Autobus.al shpk, through its website www.autobus.al enables visitors / users / customers / partners / collaborators to be informed about the Global Bus Ticket Reservation System, as well as about the products and / or its services.
I.Copyright / Intellectual and Industrial Property Rights
All content of this website, including, but not limited to, indications / trademarks, trademarks, distinctive titles, texts, news, photographs, images, services provided, are the property of autobus.al shpk (unless otherwise noted) otherwise), and is regulated by the relevant provisions of Albanian and international legislation in force (according to Law No. 9947, dated 07.07.2008 "On Industrial Property", amended by Law No. 10/2013 "; Law No. 55/2014 and Law No. 9380, dated 28.4.2005 “On Copyright and Other Related Rights, amended by Law No. 9934, dated 26.6.2008, Law No. 10 137, dated 11.5.2009,, Law No. 78/2013), mainly in relation to intellectual and industrial property, with the exception of the protected rights of third parties.
Consequently, it is not permitted in any way, modification of the publication, transmission, transfer, reproduction, distribution, presentation, or any use of the content-in whole or in part of the website or by any means for commercial or other purposes, without written approval and preference from autobus.al shpk. Exceptionally, limited or isolated copying, printing or storage of parts of the aforementioned content is permitted for the personal use of the visitor, provided that it (the content) is accompanied by a clear and distinct knowledge of the source and certification that it (the content) will not be used for commercial or other purposes.
Website www.autobus.al will be used for lawful purposes only and in a way that does not restrict or impede its use by any third party. Visitors and / or users of the website must comply with the rules and provisions of Albanian, European and International legislation and with the legislation governing telecommunications and refrain from any illegal and abusive / inappropriate behavior that may have negative consequences for visitors or other users and cause damage or disruption of the website and to extend / affect autobus.al shpk through autobus.al (according to Law No. 9880, dated 25.2.2008 "On Electronic Signature" amended according to Normative Act No. 8, dated 30.9 .2009; Law No. 10 273, dated 29.4.2010 "On the Electronic Document", and Law No. 9918, Dated 19.5.2008, "On Electronic Communications in the Republic of Albania" amended according to Law No. 102/2012, dated 24.10 .2012).
In case autobus.al shpk finds itself involved in any court case, or is required to pay any kind of compensation as a result of a violation by the visitors / users of the website, be they simple visitors, clients, partners or associates , the visitor / user will be compensated by autobus.al shpk accordingly.
III.Links to Third Party Websites
Website www.autobus.al enables its users to be transferred / transferred through special links (link, banner, etc.) to third party websites. The content of these linked sites is the sole responsibility of the respective third parties providing them. autobus.al shpk through www.autobus.al does not guarantee the availability of such websites and in no case, will not be responsible for the content, correctness, legality, completeness, timeliness and accuracy of information or the quality and features of products or services provided to the public through the aforementioned (third party) websites.
IV.Limitation of Liability
autobus.al shpk through autobus.al makes every effort to ensure that all the information provided by the website of the Global Bus Ticket Reservation System www.autobus.al to be complete, accurate, up-to-date / updated and clear, but this does not guarantee that all these criteria will to be completed jointly. Consequently, autobus.al shpk, under no circumstances, even in case of negligence, will not be responsible for any errors or omissions, omissions related to the provision of information, any delay, interruption or inability to transmit information or any damage to caused visitors / users due to the use of such information.
The content of the website is updated automatically, depending on the information posted by our partners and associates (called operators) and depending on the activities of all actors involved in the system: providers (operators) and researchers (sales agencies).
autobus.al shpk does not bear any responsibility for the correctness of the information posted by the participating parties in the system, even though we try at all times to have the most accurate and up-to-date information in real time.
V.Security of the Website
Access to the website is provided at the initiative of visitors / users and not at the initiative of autobus.al shpk.
The visitor / user of the website is himself responsible for obtaining and storing the necessary equipment (eg personal computer), software, telecommunication equipment and any other services necessary for access to this website. Users are also responsible for protecting their system against viruses and other malicious programs.
autobus.al shpk has made every effort to ensure that all security measures are taken to protect the website / website against viruses, and other malicious software, and uses security systems to control access to its websites in order to prevent attacks and any other unauthorized action; but it does not guarantee that the content of the Internet will be free from viruses, errors and other harmful components and therefore in no case will be responsible for any damage caused to the software, equipment, files, to the aforementioned users , as well as for any damage caused to the user, for any of the above reasons.
Website www.autobus.al and the computer system on which it is based, is protected from viruses with performing technological devices, is protected from antivirus, firewall on several bases, and is manually controlled in certain periods.
The management and protection of personal data of visitors / users of our website is done based on the current conditions of use, the provisions of Albanian law (Personal data will be processed in full compliance with the provisions of Law No. 9887, date 10.03.2008, "On Personal Data Protection", amended by Law No. 48/2012 and Law No. 120/14, dated 18/09/2014 Regulatory Acts of the Commissioner for Personal Data Protection, Decision No. 2 , dated 20.03.2010 "On determining the procedures of administration of data registration, data entry, processing and extraction", amended by Decision No. 5, Date 27.12.2012 ;, as well as all Albanian legislation in force dealing with the protection of personal data) and decisions, directives and regulations of the Albanian Authorities for Personal Data Protection (www.kmdp.al).
Without prejudice to the provisions of the following paragraph, personal data will not be communicated to a third party, not participating in the activity in which www.autobus.al operates, except when the applicable law requires the disclosure of such data to the authorities competent and only for them.
The above data can be stored and processed by autobus.al shpk (via autobus.al) for the purpose of the process of issuing Bus Tickets, for communication and statistical purposes, as well as to improve the services provided. By using this website, visitors / users give their consent to the use of this data by autobus.al shpk, System Participating Operators, Sales Agencies and / or other companies related to the system www.autobus.al and bus. al shpk.
This website contains specific links (links, hyperlinks, banners, etc.) to other websites operated by third parties. The visitor of this website / this website, if you choose to follow the links on the websites of third parties, in no case autobus.al shpk will be responsible for the conditions related to the management and protection of personal data , applicable to linked sites.
Furthermore, visitors / users of our website have the right to access data related to them and to object to processing such data as well as modifying or deleting this data.
VII.Cookies Policy / Procedures / Principles
A "cookie" is a small electronic text that is sent and stored on your computer or any other device that you can use to access the Internet, every time you visit a website, without collecting any information about with documents or folders on your device.
On our website www.autobus.al we use "cookies" for many different reasons, in order to create a safer and more efficient environment for our visitors / users. We mainly use "cookies", which are necessary for the provision of services provided through our website (eg online reservations, account login, etc.), as well as "Cookies" are used for statistical purposes and issues that related to the operation of our website (eg visitor statistics, etc.).
It should be noted that non-acceptance of "cookies" may restrict the provision of certain services (eg online reservations) and various information from the Autobus.al system.
VIII. International Bus Ticket Reservation, Payment, Changes and Cancellation Policies
- When paid online, the ticket is canceled and fully refunded and free of charge only up to 60 minutes after the transaction, if the trip is not up to 48 hours from the transaction.
- If the cancellation request is after 60 minutes from the completion of the transaction, or the trip is up to 48 hours from the completion of the transaction, then the following policies enter into force:
- If the trip is after 48 hours or less, no refund will be issued for ticket cancellation.
- If the trip is after more than 48 hours, up to 5 days, refundable at 50% or you can request a change of travel date free of charge.
- If the trip is after more than 5 days, it is refunded in full value - (minus) bank commissions that may vary from/by card type, model, brand, bank country, ban policies, etc. Or you may request a free date change.
- The ticket can only be changed if the travel date is less than 2 days (48 hours) from the day the change is requested. If a change of travel date is requested when the trip is less than 48 hours, the change is made by paying 20% of the ticket value + bank fees if payment is made through online payment systems.
- If the client/passenger does not show up on time at the station for boarding, will be considered as "No Show" and will not and can't be issued or requested any refund or change.
- If for any reason behind our control (like but not limited to: bus company license infrigement, bus company route cancellation, bus company ban, bus company license/authorizations issues, etc), the bus ticket have to be canceled or changed and we will inform our customers immediately and give them their possibilities to choose from. We will not be held responsible for any compensation or request from the customer - even that we will do our best to serve them and help them.
- When for any reason that may comply with our Terms & Conditions or Policies we will issue any refund, it will be issued in full amount that the client have paid to us, minus ( - ) bank commissions or taxes regardless the reason of refund. Bank commissions may vary from/by card type, model, brand, bank country, ban policies, etc.
IX. Other not mentioned matters
For any misunderstanding, problematic or violation of these terms, the solution will be attempted by direct agreement. In case this action will not succeed, the parties can and should address the courts of the Republic of Albania.
Last Update: 03.01.2020